Your contact to us


Please read through our FAQs, maybe this will help you in advance.

Can I use horse hair from more than one horse?

We are very happy to use tail hair from several horses. We have even put together fabric ties from the hair of eight different horses.

How long do the tail hairs have to be?

It is best if the tail hair has a minimum length of 30 cm. Please contact us if the existing hair is shorter or quite thin.

Can the weave get wet?

Water and mild soap will not harm your jewelry. However, we would ask you not to bring your jewelry into contact with chlorinated water or household chemicals.

Can I use an existing gemstone for my order?

We are very happy to use an existing gemstone for your new piece of jewelry. You can simply send it in together with the horse hair.

Are the rings suitable for everyday use?

Since all of our rings are closed on the underside to protect the weave, you can wear your ring in everyday life without hesitation.

What are the delivery costs for orders in our online shop

Unsere Standardversandkosten für Verpackung und Versand weltweit betragen € 20,– bei Bestellungen unter € 1000,–.

Bei Bestellungen über € 1000,– betragen die Versandkosten für Ausfuhrpapiere, je nach
Lieferland zwischen € 50,– und € 90,–.

Which payment methods do we accept in our online shop?

Wir stellen Rechnungen nur über Paypal.
Sie bezahlen nicht bei der Bestellung, sondern erst, wenn Ihr Schmuckstück fertig ist und für den
Versand vorbereitet wird.

How long do I have to wait for my order?

Sobald die Pferdehaare bei uns in Deutschland angekommen sind, fangen wir mit der Produktion
an und dann dauert es ca. 3-4 Wochen, bis Ihr Schmuckstück bei Ihnen ist.

What exactly happens after ordering in our online shop?

After we have received your order, we will contact you by email and give you
Instructions regarding the horse hair.
If you have any special requests at this point, please let us know
Preferably with.

Do I get an invoice for my order?

As soon as your order is ready, you will receive an invoice from us via PayPal.

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