Order process

Create your article

First select a model from our shop. Go to the product page of this model and choose your options like size, metal, weave pattern etc. Subsequent changes can of course still be made after we have received the horse hair. Talk to our sales team in good time.

Please do not hesitate to let us know all of your requests. You can write this in the “Further information” box.

Add the item to the shopping cart. Then you can either choose a second item or go straight to the checkout.


You can process your order as a guest or you can create a customer account.

As a payment option, we offer the electronic invoice, which is available worldwide via PayPal. You don’t need a PayPal account to pay the bill. All major credit and debit cards are accepted.

You only pay when your goods are being prepared for shipment.

PayPal – After ordering

Our customer service team will send you an email with the address for the hair shipment. It also states how much hair is needed. You will receive an identification number that you should send in with your hair and, if necessary, you will also receive information for customs.

Once the hair has arrived

When we have received the hair, we will assess whether the number and color of hair is sufficient for your requested order. We will then contact you again to confirm the order and / or to obtain missing information.


Payment is made through electronic invoicing by PayPal. You do not need a PayPal account for this. All major credit and debit cards are accepted. We will invoice you when your item (s) are prepared for shipment.

Processing time

The processing time depends on the model selected, the type of precious metal and customer-specific requirements. It is to be expected that each individual piece will take 3 to 4 weeks to complete.

Shipping the finished item

Your items will be shipped in a discreet box.


You can either go through the normal ordering process or you can use our concierge service. When using this service you only need to give us minimal details about your chosen product such as color, engraving and size. We will then contact you to discuss details with you.

Please contact us at any time if you have a question regarding your order.